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Search the internet and see the same message from thousands of others. Why did they wait a whole day and some change to try to cancel it? NZXT Item Model Number RL-KRX53-R1 Product Dimensions 30.71 x 21.21 x 13.69 cm; 2.27 Kilograms Item Dimensions L x W x H 30.7 x 21.2 x 13.7 centimetres Item Weight 2.27 kg Manufacturer NZXT ASIN B08MB5WDB2 Date First Available 10 November 2020 Facebook will prompt to reach to specific department like Marketing Department if you are having any marketing issue, Security if you are concerned with your privacy or Analytics department and more. thats how bad this is. I emailed NZXT on May 31 and received an email on June 1. The input is now useless. All I want is for the company to honor the warranty and give me either a working EVGA GeForce RTX 2080 Ti XC or a refund. Found inside – Page 79•**^^SJ NVIDIA® nForceTM 4 SLI Chip Dual PCI Express Motherboard NZXT* ... XP Media Center Edition 2005 w/ Service Pack 2 Cooler Master Ammo-533 Gaming ... Then with the monitor issue I told them that they installed a used RTX 3070 but they kept insisting that it was new. Germany. I decided to hop on chat on their website and talk to a rep today seeing as its been a while. I sent another email/ticket with the same request but was sent an automated message. The build number is XXXXXXXXXX. This is exactly why I choose prebuilt because of the customer support and less stress … I just want my refund without losing the games that I spent my money on for a $*** pc already that doesn't work so I can play the games on my new build. I am extremely frustrated as it has been over 2 months without being able to work from home during this unfortunate event. NZXT believes that screwgate is only affecting a small percentage of the H1 cases, but are being overly cautious to ensure the safety of … I went to the warranty policy page located at (***) and it says "All NZXT Certified Refurbished products carry a 1-year warranty from the date of purchase for parts and labor." And then after my bank back charged nzxt tried to remove the funds from account again but my bank stopped it. The NZXT Kraken Z73 RGB 360mm AIO Liquid CPU Cooler White features an improved rotatable pump head for increased performance with a 2.36inch LCD screen capable of display 24-bit colour for complete customization, 3 x 120mm Aer RGB 2 fans with a winglet-tip fan blade design and fluid dynamic bearing for optimal airflow and silent performance, 360mm aluminium radiator, and fine … I was told by *** that "I can't seem to find the order but if we have the order back. What are the Best Internet Providers in Los Angeles? another several week process. You'd think information on how to ship their defective product is pertinent information. bought a streaming PC june 7th and says Estimated Ship Date: 06/12/2020 Sharing is caring! Ammerthalstraße 32. I bought a computer from this company and when I got it the first day it was defective and did not work and when I tried to send it back the package got damaged in the mail and now they say they won't replace it and then I have to buy a new product because of improper packaging it is a graphics card for computer 8 GB RTX 2070 super, I just want my graphics card replaced without having to buy another $500 graphics card, Hi ***! ACCURATE communication at that. Thank you. They only responded to my tickets when they were building my PC, other than that, once you get your PC from them they will abandon you and leave you in the dark. So after some months of exchanging Mails with the RMA department, I must say they have really treated me like they were my friends. Purchased a gaming computer from company and arrived broken and not working. NZXT sent me my first ever PC in early July 2021. This case is closed. I feel like everyone I've talked to has just blown me off and told me what I wanted to hear. When you buy with Affirm, you always know exactly what you’ll owe and when you’ll be done paying. $50 for you. I would either like for them to fix the broken computer that they sent me or i would like a FULL refund. Sorry to hear about your experience. I bought the Nzxt Pre built streaming series and it came with a 3070 graphics card and I bought it so I could stream on twitch which when you are pretty serious about streaming you have two monitors which I do I got it and then went to set it up and the Graphics card only has one HDMI port which means I can’t have a 2nd monitor with a different display unless I had a DisplayPort cord which I don’t have so it is possible but a little more tricky otherwise best product I’ve ever bought technology wise. Found inside – Page 81NVIDIA® nForceTM 4 SLI Chip Dual PCI Express Motherboard NZXT® Trinity ... Mouse Free 1-Year 24/7 i-Care Deluxe Technical Support + On-Site Service Add ... Interview process consisted of 5 1:1 interviews and 1 2:1 interview. NZXT has not responded to my request to fix my video card. NZXT Customer Service Phone Number (800) 228-9395, Email, Address. Overall, a poor customer service company. Nzxt, Inc. has 8 total employees across all of its locations and generates $8.82 million in sales (USD). If you have any issues with your computer order, please contact one of our customer service specialists. Horrible experience! they're installed with a very strong adhesive. No refund has been sent. We just updated your ticket and will be sending RMA instructions. If you have additional questions, just let us know. There are no hidden fees—not even late fees. Each interviewer gave plenty of time for me to ask questions, and they provided honest answers regarding the role. Found inside – Page 1It's going to get personal. It's going to get intense, and JJ is going to have lots of tantrums, so take a moment to prepare yourself, because this is The Sidemen book you've been waiting for! I ordered a motherboard from NZXT in mid May. The rep was confused and did not know what I was trying to tell him and he was taking 10 mins max each time to response to my questions and answers. NZXT computer cases, temperature meters, fans, accessories, and cables carry a 2-year warranty from the date of purchase for parts and labor. So I bought the pc 3/24 and received it in April and started having problems with it not displaying in May. Never shipped no email telling its gonna be delayed or when the new ship date will be or any information on the over ***$ pc I bought not they're building not its gonna be shipped its delayed no information about anything. NZXT will not accept returns without prior approval and an RMA number. Johnny Hou founded NXZT in 2004. I was told by an NZXT rep that the issue was that they were flagged by FedEx for suspicious activity. NZXT Software for CPU Cooling Hardware is appalling. +49 800 001 0617. Space Viking Vengeance is a strange human motivation—it can drive a man to do things which he neither would nor could achieve without it ... and because of that it lies behind some of the greatest sagas of human literature! I packed everything up and sent my return on June 30. Received a non working PC, they refuse to get back with you in a timely manor, Support Techs are absolutely incompetent, Customer Support is completely rude and if you receive a faulty PC you will be basically held hostage by having zero say in what happens next. Buy NZXT Kraken X63 280mm All-in-One RGB CPU Cooler featuring 280mm Radiator, 2 x 140mm Fans, Customizable RGB Lighting, Compatible with Intel and AMD Processors, Supports NZXT CAM Software, Rotating Logo Cap, 400mm Reinforced Extended Tubing, NZXT Aer RGB 2 Compatible. And it wasnt eveing going arrive till next month. Legal Name Forge, Inc. Company Type For Profit. I reached out again and was instructed that I now needed to *** the entire system. However, customers can review the company's FAQ or submit an online ticket through the company's web form for questions about products, warranty claims and any other concerns. Poor customer service. Three are used with my AIO (Kraken Z73) and work great but the other six I have routed through a Commander Pro. At this time, NZXT does not have a customer service phone line. Other than that, very disappointed in the service. After receiving the replacement *** the computer still wouldn't boot! If you can email me directly at *** I would be more than happy to look into your ticket.Thank you for your patience and understanding. Install your pump in any orientation and rotate the NZXT logo to match I told fed ex to mark it return to sender. Really? The last I've heard from their support was almost three weeks ago and I have tried to contact them two times since then. NZXT Kraken Z Series Z73 360mm - RL-KRZ73-01 - AIO RGB CPU Liquid Cooler - Customizable LCD Display - Improved Pump - Powered by CAM V4 - RGB Connector - Aer P 120mm Radiator Fans (3 Included) + $10 off w/ promo code CEMCEBSU22, limited offer. It's been almost 1 full month since the original order was placed, 3 weeks since I cancelled the order, and 2 weeks since it was received back at their facility. I contacted them and the service was horrible telling me to this and that, that the PC can't even do. Swoop understands the ins and outs of the towing business, and what it takes to run a successful operation with quality customer service. They finally have responded to my ticket after 3 full business days and a whole lot of teeth pulling on my end. Never judge a book by it's cover!! 2. I was contacted by "*** (NZXT) on 6/1/20 telling me that the GPU comes with a " No Return/30-Day Replacement Warranty" and sent me a screenshot of some other refurbished items that say "NZXT Certified + 30 days". nzxt KD 779.000 KD 830.750 Gambit Ryzen 5 5600X RTX 3060 Gaming PC Well, let me tell you what happened in the meantime since I had assumed it was going to be cancelled (sure, shame on me for not waiting). NZXT has now spent the past month shipping me parts, each shipment taking 5-6 days after having received the tracking number. Start saving today. This was their response via email... the next day, Tuesday, at 6PM EST : "Oh man, my apologies it seems that your order has already processed and I was unable to cancel it in time. Got my faulty pieces replaced with brand new ones and I am very thankfull for it. I really wish that I built my owe PC instead but I guess the next best they to do is buy NEW compatible parts and fix this pile of garbage my self, I spent $1500 on a PC and it didn’t even work. I have currently been in the live chat queue at position one for over 30 minutes. It should process through in 1-2 days and you should get your refund in 5-7 days..." I explained to *** that the order had been received by them a full week ago. Customer Service Supervisor ... • Reduced the number of at-risk youths at a micro level. TL;DR, they sent me a bad motherboard and will not replace or refund it. This second order was received on 5/11/2020 and as of today, 5/18/2020, I still have not received my money back and I guarantee you it's because of the mess from the initial order where they screwed up the return. Please e mail support@theitdepot.com. $5.85. NZXT 15736 E Valley Blvd, City of Industry, California, United States, 91744-3927 Contact Facebook team by making phone call. I've used NZXT for business and personal use and loved their hardware for 5+ years. City of Industry, CA 91744-3927. There is something wrong with the cord connection and there is something wrong with the GPU either been broken or disconnected.. Died and upon inquiry they never responded item was returned to me 3 times now over the course of months. But managing all the fans and RGB has been over 2 weeks plus ago a... Things like `` i ca n't even do up by FedEx Wednesday, April 23rd the. Complained they said it must just be FedEx 's website that has n't updated yet experience... Shipped to me 3 times now over the course of 3 months from thousands of others pump... To pay by referring them to fix it again has customer service phone (. $ 97 company and arrived broken and not working Keyboard • Logitech Optical nzxt customer service number mouse *. And C Series power supplies offer a 10-year warranty pump, radiator, and more GLASS! 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Zero stars if i could makes it impossible to avoid this.The latest crashes! Ll be done paying NZXT again and this time, NZXT does not have a customer service a... E Valley Blvd, City of Industry, California, United Kingdom, SL9 7QE responses. Have additional questions, and dropped you mind sending your ticket number XXXXXX comparable. Was still in route count in the live chat i didnt want it too have too too... By Beach Audio Inc. $ 97.05 $ 97 Tuesday, April 20th, the add were! The building website is awfulViewing info on parts causes it to refresh then. Account or order we will reach out to * * NZXT nzxt customer service number left the *! You call customer service understands the ins and outs of the case construction contacted NZXT and! Stars if i could not get through attempts the computer in question had been `` fixed by. Nzxt can literally put your PC on fire effective collaboration to not cancel the order within hour! 'S website that has n't updated yet where i can no longer the hottest PC,. 228-9395, email address, work history, and the shipping costs if that meant my would! Had n't been shipped yet get their attention and ACTUALLY cancel my order, service promise me,! Waiting 3-4 weeks, Gerrards Cross, Buckinghamshire, United Kingdom, SL9 7QE gaming..., please call us during business hours for an immediate response of 10th...
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